DIGIT3 Frequently Asked Questions
At DIGIT3, we believe trust is the foundation of every successful technology partnership. Choosing an IT provider to manage and support your business is an important decision, and we take that responsibility seriously.
This FAQ provides answers to common questions about DIGIT3, our services, and the way we work with our clients. Our goal is to give you clear, straightforward information while demonstrating our commitment to responsive service, reliable technology, and solutions tailored to your business.
General FAQs
What areas does Digit3 serve?
We serve the entire state of West Virginia as well as portions of Ohio, Kentucky, and Florida. See our entire service area map and get in touch to learn more.
In what industries does DIGIT3 specialize?
We are industry-agnostic. We can work in any industry, both public and private. This includes, but is not restricted to, law firms, real estate, title agencies, health care, local government, construction companies, insurance agencies, industrial, non-profits, architects – to name a few.
We are CJIS certified, so we work with law enforcement agencies. In the local government arena, we work with clerks of court, courts, sheriffs, prosecutors, and health departments. We serve as co-managed to both public and private companies in multiple industries.
What makes DIGIT3 different from other IT providers?
Responsiveness, Experienced Technicians, Customer Service, and Loyalty are at the heart of who we are.
As an IT company led by professionals with business backgrounds, we understand that technology is about more than just systems—it’s about keeping your business running, managing budgets, and aligning technology with your overall business goals and operations. We understand the importance of finding the right balance between technology, efficiency, and business needs.
As a women-owned business, we bring a personal, responsive, and relationship-driven approach to every client we serve.
How quickly can you respond to IT emergencies?
We are VERY responsive to both existing and potential clients. One of the reasons folks come to us from other providers is that they cannot get their existing providers to provide services when assistance is requested in a timely manner.
Are your services customizable?
Yes. We provide a variety of services and a range of protections. We are happy to advise clients on which services we believe are best for their business.
Do you provide services to small businesses?
Yes. We service companies and organizations from small to large.
Technical FAQs
What do I do when my device is unable to connect to the network?
Make sure you’re connected to Wi-Fi or that your network cable is plugged in. If everything looks correct, reboot your device and try again.
Why can’t I see my files on the network?
The server may be down, your internet connection may be interrupted, or your device may not be connected to the same network as the shared files.
Why is my computer (or other device) so slow?
Your computer may be low on storage, running too many programs, have outdated drivers, or possibly be affected by malware. It may need to be replaced if End Of Life
Ready to Transform Your IT?
Don’t let IT challenges hold back your business. With DIGIT3’s IT services, gain the edge you need for growth and security.