General FAQ – DIGIT3
FAQ (Frequently Asked Questions)
Tailored IT services for businesses in WV, KY, and OH.
At DIGIT3, we believe trust is the cornerstone of every successful technology partnership. Choosing the right company to manage and support your technology is a critical decision, and we take that responsibility seriously. This FAQ page is designed to answer common questions about our company, our services, and how we work with our clients. Our goal is to provide clear, helpful information and demonstrate our commitment to delivering reliable, high-quality technology solutions that exceed expectations.
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FAQ About DIGIT3
What areas does DIGIT3 serve?
West Virginia
We serve the entire State of WV, including Barboursville, Beckley, Charleston, South Charleston, Cross Lanes, Dunbar, Nitro, St Albans, Winfield, Sissonville, Elanor, Fayetteville, Harpers Ferry, Huntington, Hurricane, Lewisburg, Milton, Morgantown, Parkersburg, Point Pleasant, Teays Valley, White Sulphur Springs, Wayne, Spring Valley, Kenova, Ceredo, and Spencer.
Ohio
Athens, Chillicothe, Cincinnati, Circleville, Columbus, Dayton, Gallipolis, Ironton, Marietta, Portsmouth, South Point, Wheelersburg, Coal Grove, Chesapeake, Proctorville, Jackson, and Waverly.
Kentucky
Ashland, Lexington, Louisville, Morehead, Olive Hill, Pikeville, Paintsville, Louisa, Russell, Cattletsburg, Cannonsburg, Greensboro, Winchester, and Mt Sterling.
What industries does DIGIT3 specialize in?
We are industry agnostic. We can work in any industry, both public and private. This includes, but is not restricted to law firms, real estate, title agencies, health care, local government, construction companies, insurance agencies, industrial, non-profits, architects – to name a few.
We are CJIS certified, so we work with law enforcement agencies. In the local government arena, we work clerks of court, courts, sheriffs, prosecutors, health departments. We serve as co-managed to both public and private companies in multiple industries.
How quickly can you respond to IT emergencies?
We are VERY responsive to both existing and potential clients. One of the reasons folks come to us from other providers is because they cannot get their existing providers to provide for requests for assistance.
What makes DIGIT3 different from other IT providers?
Responsiveness, Experienced Technicians, Customer Service, and Loyalty.
We are an IT Company run by people who have a business background, so we understand the need to keep operations running, budgeting, aligning technology & business goals/operations – the importance of that balance.
We are women owned.
Are your services customizable?
Yes. We provide a variety of services and range of protections. And, we are happy to advise clients what services we believe are best for their business.
Do you provide services to small businesses?
Yes. We service companies and organizations from small to large.
Technical FAQ
What do I do when my device is unable to connect to the network?
Make sure you’re connected to Wi-Fi or that your network cable is plugged in. If everything looks correct, reboot your device and try again.
Why is my computer (or other device) so slow?
Your computer may be low on storage, running too many programs, have outdated drivers, or possibly be affected by malware. It may need to be replaced if End Of Life
Why can’t I see my files on the network?
The server may be down, your internet connection may be interrupted, or your device may not be connected to the same network as the shared files.
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